Role Overview
Are you a natural problem-solver who thrives at the intersection of people, process, and technology? As an Implementation Lead at Track3D, you’ll lead a team that ensures successful deployment of our platform across high-impact construction projects. You’ll own project delivery outcomes, improve onboarding operations, and drive collaboration across teams to ensure our customers see value quickly and reliably.
This role is ideal for someone who can balance execution with leadership, and wants to grow with a high-performing, fast-scaling team.
Key Responsibilities
- Drive successful and scalable client onboarding by leading your team to deliver project setup and go-live within defined SLAs.
- Increase client satisfaction and adoption by ensuring setup accuracy, clarity of deliverables, and responsiveness to client needs during onboarding.
- Ensure seamless project delivery across teams by managing cross-functional coordination to remove blockers and align on timelines.
- Coach and enable your team to grow into high-ownership contributors by providing regular feedback, reviewing project outcomes, and mentoring on complex implementations.
- Own key operational metrics such as onboarding timelines, client success milestones, SLA adherence, and delivery consistency.
- Continuously improve implementation workflows by refining documentation, building better internal playbooks, and identifying automation opportunities.
- Serve as the escalation point for high-impact projects, providing guidance on issues and maintaining strong relationships with key stakeholders.
- Shape the future of project delivery at Track3D by contributing to strategy, identifying bottlenecks, and piloting new tools and processes.
What We’re Looking For
- 1-2 years of experience in implementation, onboarding, customer delivery, or technical project management.
- Bachelor’s degree, preferably in Architecture, Civil Engineering, Construction Management, or a similar field.
- Proven track record managing people or cross-functional projects with successful outcomes.
Preferred Qualification
Experience working in SaaS, Construction Tech, or technical onboarding environments.
Essential Soft Skills & Characteristics We Value
- Empowering Leader: You mentor and guide team members with empathy and accountability.
- Strategic Thinker: You design better workflows, not just execute tasks.
- Excellent Communicator: You manage multiple stakeholders, convey priorities clearly, and maintain calm under pressure.
- Customer-Oriented: You advocate for the client while balancing internal timelines and constraints.
- Operationally Rigorous: You’re organized, structured, and consistently follow through.
- Ownership-Driven: You take full responsibility for outcomes, not just your tasks.
- Change-Ready: You adapt to evolving tools, team structures, and priorities with ease.
What We Offer
- A leadership role in a fast-growing construction technology startup.
- Influence over how we scale project delivery across hundreds of construction sites.
- Autonomy to lead, mentor, and grow a high-ownership implementation team.
- Strong collaboration with senior leadership and visibility into company priorities.
- Opportunities to drive innovation in delivery playbooks, tools, and cross-functional processes.
Why Join Us?
- Join a high-growth, global SaaS startup that’s revolutionizing construction monitoring with AI and automation trusted by leading infrastructure and construction firms.
- Lead implementation for our India region, owning the end-to-end customer onboarding journey from project kickoff to full deployment.
- Be the face of our product in the field, working closely with enterprise clients to ensure successful, timely, and scalable rollouts.
- Collaborate with cross-functional teams Sales, Product, Engineering, and Customer Success to streamline processes and drive continuous improvement.
- Play a strategic role in building and refining our implementation operations and team as we scale across India.
- High-impact role with direct influence on customer satisfaction, retention, and long-term product adoption.
About Track3D
At Track3D, we’re building the future of construction monitoring with our Reality Intelligence Platform. By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and accelerate project outcomes.
We are a fast-growing enterprise SaaS startup working with some of the biggest names in the construction industry and we’re just getting started.
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